Mission Statement

We help people improve their quality of life through work and related services.

Vision Statement

Our vision is to be recognized as the region’s premier human service organization offering exceptional services. We will be satisfied only when all persons have the opportunity to achieve success in their pursuit of meaningful work or other quality of life experiences.

Our Statement of Values

Values are guiding devices to enhance our ability to achieve our purposes. Goodwill of Southwestern Pennsylvania embraces the following values as the foundation of our identity as a human service agency. We will build upon these values as we strive to attain our vision and fulfill our mission.

Meaningful Work

We strive to develop means and methods that enhance our clients’ opportunities to connect employment-related skills and interests to a corresponding career path the benefits both the worker and the employer.

Customer Service

Customers are the lifeblood of our business. We actively promote a customer-first attitude among our staff and we strive to exceed customers’ expectations in terms of services, facilities and accessibility, and to convert customers to passion advocates for our agency.


We value diversity by providing an environment where each individual is respected, honored and supported, and is rewarded based on the person’s own merit, achievement and contribution.


As stewards of a public trust, we strive to meet our responsibility for fulfilling our social contract with the people and communities we serve by performing our mission with the utmost sense of honesty, integrity and ethical behavior. Being responsible imposes the duty upon us to perform our mission with the utmost sense of honesty, integrity, ethical and environmentally responsible behavior. It requires us to be accountable to the community for the most prudent possible use of the resources granted to us and to meet our obligations, both internally and externally. We recognize our responsibility to be a member of the community and the need to build partnerships that honor mutual values.


We strive to create an environment in which all have authority and control over the resources and decisions that affect them. We recognize the power of information and embrace the concept of life-long learning as we seek to improve our results agency wide by encouraging personal and professional development among all stakeholders.


We are committed to excellence in all that we do – and we embrace continuous improvement, efficiency, professional integrity, creativity, change and innovation to engage and serve all stakeholders in the most successful ways possible.